RETURN & REFUND POLICY

At KD Gold and Diamonds Ltd, we are committed to ensure there is complete customer satisfaction with respect to the products purchased on our website, the safety and security of those purchases as well as any customer assistance that may be required. However, if you are not happy with a product for any reason, you can choose to return your purchased product(s) within 15 days of its delivery to you.

We will ensure that the entire amount is credited to your payment source within 15 working days of us receiving the product back from you.

The below mentioned conditions are applicable for successful refunds:

• To initiate a return, please email us on cs@youlry.com within 15 days of receiving your order.
• The refund will be subject to quality confirmation of the returned product by our skilled quality assurance team and verification that it has been returned with all essential documents, such as the insurance certificate and original invoice.
• This refund policy is not applicable for customised and any other made-to-order products.
• This refund policy is applicable if your ordered product arrives with a defect. In such a situation, please take a picture of the product and send it to us at cs@youlry.com, along with your order details like order number, date of purchase, etc.